These Terms & Conditions govern your access to and use of the Flowers Colney Hatch online store (the "Site") for ordering flower delivery services in Colney Hatch and surrounding areas. By using the Site and placing an order for delivery, you agree to be bound by these terms. If you do not accept these terms, please do not place an order. These terms do not affect your statutory rights as a consumer.
You must be at least 18 years old to place an order with Flowers Colney Hatch. By placing an order, you confirm that you are legally eligible to enter into binding contracts and that all information provided by you is accurate, true and complete to the best of your knowledge.
We aim to provide a seamless online flower delivery experience in Colney Hatch and nearby areas. To place an order:
All orders placed online are subject to acceptance and availability of products. We reserve the right to refuse or cancel any order, usually where an item is out of stock, there is an error in product or price listing, or where we suspect fraud. In such instances, you will be notified and any payment made will be refunded in full.
Descriptions and images of products and bouquets on our Site are provided for guidance only. Fresh flowers are subject to seasonal availability and may vary in colour or variety from those illustrated. In the event that we need to substitute part or all of your order due to availability, we will use flowers of equal or greater value and maintain the overall style and quality of the arrangement. If a significant substitution is required, we will endeavour to contact you for instructions.
All prices listed on the Site are in Pounds Sterling (£/GBP) and include VAT where applicable. Delivery charges are specified at checkout and vary depending on order value and delivery location. Pricing is subject to change without notice, but such changes will not affect confirmed orders.
We accept various payment methods, including major debit and credit cards, and other digital payment options as indicated at checkout. Payment must be made in full before your order is processed and dispatched. By placing an order, you authorise us to charge the designated payment method for the total amount.
If there are issues processing or verifying your payment, your order may be delayed or cancelled. You are responsible for ensuring the security of your online payment details.
After completing your order, Flowers Colney Hatch will send an automatic order confirmation via email. If you do not receive confirmation within a reasonable time, please check your spam folder, or contact us using the details on our website. The confirmation contains a summary of your order, billing, and delivery details.
We provide flower delivery throughout Colney Hatch and the surrounding areas. You will be asked to select a delivery date and time slot, subject to availability. While we make every effort to deliver your order within the requested time, unexpected circumstances such as traffic, adverse weather, or seasonal demand may occasionally cause delays.
It is your responsibility to provide full and accurate delivery details. Flowers Colney Hatch is not liable for failed or delayed deliveries due to incomplete or incorrect delivery information, or if the recipient is unavailable to accept the delivery. In such cases, we may leave the flowers with a neighbour, in a safe location, or return them to our store, at our discretion. You may be charged an additional delivery fee for redelivery attempts.
You may request a change or cancellation of your order by contacting us as soon as possible after placing your order. Changes and cancellations can generally only be accepted before the flowers have been prepared or dispatched for delivery.
If you cancel an order before processing has begun, we will refund any payment made, minus any non-recoverable charges (such as card processing fees). Once preparation or dispatch has commenced, cancellations or changes cannot be accommodated except at our discretion, and you may be charged in full.
To the extent permitted by law, orders of perishable products such as fresh flowers are usually excluded from the statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you believe your situation merits an exception, please contact us.
At Flowers Colney Hatch, we take great pride in delivering fresh, high-quality flowers. If for any reason you are not satisfied with your delivery or there are issues with the quality or condition of the flowers, please notify us within 24 hours of delivery. We may request photographs of the product in question to assist in assessing the issue.
If a product is found to be defective, wilted on arrival, or not as described, we will offer an appropriate remedy in accordance with your statutory rights. This may include a replacement, refund, or credit note. We reserve the right to request the return of the original flowers for inspection, where feasible.
Please note that due to the perishable nature of flowers, proper care instructions should be followed by the recipient to maximise longevity. We cannot accept responsibility for quality concerns reported after 24 hours of delivery, or those arising from neglect, exposure to unsuitable environments, or incorrect care.
Flowers Colney Hatch’s liability in connection with any order is strictly limited to the purchase price of the product ordered. While we take reasonable care to ensure that the Site is free from viruses and errors, we do not warrant that its use will be uninterrupted or error-free. To the fullest extent permitted by law, we accept no liability for:
Nothing in these terms seeks to exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited or excluded by law.
We respect your privacy and are committed to protecting your personal information. All personal data you provide during the order process will only be used and stored in accordance with our Privacy Policy. This includes processing your order, fulfilling delivery, and contacting you where necessary in relation to your purchase.
The content published on the Flowers Colney Hatch website, including product images, descriptions, logo, and designs, remain the intellectual property of Flowers Colney Hatch and may not be copied, modified, distributed, or reproduced without express written consent.
These Terms & Conditions and any dispute arising from your use of the Flowers Colney Hatch online store shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
If any part of these terms is deemed unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
Flowers Colney Hatch reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in our practices, legal obligations, or for any other reason. The most current version will always be available on our website and will apply to all orders placed after the date of publication. We encourage you to review these terms regularly before placing future orders.
These Terms & Conditions apply to all customers ordering flower delivery in Colney Hatch and the surrounding areas. By completing the order process, you confirm your acceptance of these terms. If you have any questions regarding these Terms & Conditions, please refer to our website or contact our customer service team for further information.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 103 Colney Hatch Ln, London, N10 1LR.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colney Hatch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colney Hatch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
