Our Fresh Flowers Guarantee: Returns, Refunds & Complaints

Our Commitment to Freshness in Colney Hatch

As your trusted local florist in Colney Hatch, Flowers Colney Hatch proudly serves both households and businesses in the area. We understand how important it is that every bouquet or floral arrangement arrives in pristine, fresh condition. That’s why we stand firmly behind our Fresh Flowers Guarantee. You can always expect your flowers to be vibrant, beautiful, and long-lasting – just as they should be.

Damaged-on-Arrival Policy

We take great care in preparing and delivering your order, but on rare occasions, flowers may be damaged in transit. If your flowers arrive damaged or not in their best condition, please let us know as soon as possible. We ask that you notify us on the same day of delivery with a brief description and a photo of the damaged flowers. This helps us assess the issue and act quickly to resolve it for you.

Freshness Window: Enjoy Your Flowers Longer

Your satisfaction with the longevity of your flowers matters deeply to us. We guarantee that our blooms will remain fresh and beautiful for a minimum period of 5 days from the date of delivery when cared for according to our care guidelines (enclosed with every order). If you experience significant wilting or poor quality within this timeframe, please reach out to us with details and we will make it right.

Refund and Replacement Options

If your flowers do not meet our high standards for freshness, vibrancy, or arrive damaged, we offer two convenient options:

• Replacement: We will send out a fresh bouquet promptly, free of charge, to ensure you receive flowers you'll love.
• Refund: Alternatively, you may opt for a full or partial refund to your original payment method, based on the issue experienced.

In the unlikely event of a service issue, we kindly request that you lodge your request within 24 hours of receipt of your flowers. This allows our team to verify the situation and respond quickly with a solution.

Complaints Process

Your feedback is vital to us. If you’re unhappy with your flower delivery or any aspect of our service, please let us know so we can assist. Our complaints process is simple:

1. Contact us promptly with your order details and a description of your complaint.
2. Our team will investigate and respond within 24-48 hours, working with you to resolve the matter—whether that means replacing your flowers, issuing a refund, or offering a suitable solution.
3. We always strive to resolve complaints equitably and swiftly, ensuring our service and flowers meet your expectations every time.

Trust Flowers Colney Hatch for Peace of Mind

Your satisfaction and the freshness of your flowers are always our top priorities. As a reliable, locally operated Colney Hatch florist, serving homes and businesses across the community, we’re dedicated to delivering exceptional flowers and service with every order. You can order with confidence knowing your flowers are guaranteed fresh, beautiful, and supported by our flexible returns and complaints policies.